Get Help

Lutheran Family Services accepts Medicaid, Medicare, private insurance, and self-pay. If you would like to be considered for the sliding fee discount program, LFS will complete an application with you prior to your appointment.  A sliding scale is used to calculate the cost of services. The discounted rate charged varies by service and is based on household income and size. We also offer flexible payment plans. 

To qualify for a discounted rate fee based on the sliding scale, you must complete a financial eligibility form reporting the household size and income and provide the requested documentation to verify the information provided.  No individual will be denied services based on inability to pay.  However, if you do not pay a program service fee that has been assessed based upon our sliding fee scale and/or other service fee policies and procedures, we may discontinue providing services. 

All costs listed are subject to change without prior notice. Please be aware that this list is not exhaustive, and additional time, resources, or treatments may result in cost adjustments. The rates listed do not reflect insurance rates, allowances, and co-pays, and it is recommended that you check with your insurance agency for specific questions, exclusions, and considerations.

How to use the sliding fee scale:

• Click the link below for the current chart.
• Select the number of family members in your household from the first column.
• Move your finger across that row and find your household income. This is your obligation for each type of service listed at the bottom.
• • EXAMPLE 1: A one-person household with an annual income of $15,059 or below would be eligible for Scale 1, which means the patient out of pocket fee for service will be $0.00.
  • Example 2: A two-person household with an annual income between $36,792 – $40,879 would be eligible for Scale 7.

Click here for the current Sliding Scale Chart 

Non-Discrimination Policy: Lutheran Family Services (LFS) does not discriminate based on an individual’s race, color, sex, age, national origin, disability, religion, gender identity or sexual orientation. LFS does not discriminate if an individual is unable to pay for services or because payment would be made under Medicare, Medicaid, or CHIP.

You can see all of our locations by “clicking here.” Some of our offices allow you to walk in without an appointment. We also have a telehealth option for select services.

We have the following behavioral health providers on staff:

• Licensed Mental Health Practitioners
• Licensed Clinical Social Workers
• Licensed Drug and Alcohol Counselors
• APRNs
• Case Managers
• Peer Support Specialists

Please note that we do not have Psychologists or Psychiatrists on staff or Substance Abuse Professionals (SAP) to complete DOT evaluations.

The following directions will tell you how to register online. If you are unable to register for services this way, please call us at 402-441-7940 or “click here” to view our locations that offer walk-in assistance.

1. Go to “Get Help.”
2. Click the “Get Started” button.
3. Choose either Adult or Children Services.
4. Pick the service that you want.
5. Fill in the client’s information. Check the box at the bottom and click “Submit Booking Request.” This will create your client portal.
6. You will get an email from Lutheran Family Services. In the email, click the link that says “Visit your account” to confirm your email address.
7. That link will take you to the LFS Client Portal App to create a password for your account.
8. Once you are logged in, go to the “Forms” tab to fill out the registration paperwork.
9. Once your forms are complete, our Client Engagement Team will contact you about the next steps.

Yes, but there’s a trick! After you register one person, you need to go back to the website (onelfs.org):

1. Click “Get Help.”
2. Click “Get Started.”
3. Choose the services for the second person and fill in their information.

Before clicking “Submit Booking Request,” you need to adjust the email a little bit to make a new client portal separate from the first person’s. Use the same email, but add “+second person’s name” before the “@” symbol. For example, if the second person’s name is John, you would put youremail+john@gmail.com. Make sure to include the “+” symbol so it links to your original email. You will log in to each portal with different email addresses, but all emails will still route to your original inbox.

After you finish your registration paperwork, someone from our Client Engagement team will contact you within 1-2 business days. For Adult Mental Health Therapy or Substance Use Therapy, you can attend Open Access Monday to Thursday between 9 a.m. and 3 p.m. to do your evaluation with a therapist. For Children’s Behavioral Health Therapy or RSafe® services, our Client Engagement team will reach out within 1-2 business days to get more information. Then, a therapist will call you to set up an appointment within the next week.

Registration paperwork expires after 30 days. If you have not attended any appointments with LFS within 30 days after completing the registration paperwork, you will need to fill out the forms again if you still want services.

• Proof of Insurance: Please give us a copy of your insurance card if you haven’t already sent it in with your registration.
• Proof of Guardianship/POA: If you have a Legal Guardian or Power of Attorney, we need that paperwork before your appointment to make sure consents are signed correctly.
• For Minors: we may need copies of parenting plans and/or divorce decrees.
• Prior Substance Use Treatment Records: If you had a substance use evaluation and/or went to any substance use treatment in the past year, please give us a copy of the evaluation and treatment discharge summary before your appointment.
• Releases of Information: If you would like to give consent for LFS to communicate with someone else on your behalf, please give us their contact information: name, address, phone number, fax number, email address.

You may bring these documents to your appointment, email them to cet@onelfs.org, or fax them to 402-441-8491.

If you need Adult Mental Health Therapy and/or Substance Use Treatment, you can attend Open Access to meet with a therapist for an assessment. Open Access is available Monday to Thursday from 9 a.m. to 3 p.m. It operates on a first come, first serve basis, so waiting times for appointment slots may vary.

You can go to Open Access at all of our offices except Grand Island, Mourning Hope, and Project Harmony. You can also attend virtually through your client portal. Here’s how:

1. Go to our website (onelfs.org) and click “Get Help.”
2. Click “Get Started.”
3. Choose “Adult Services” and then pick “Open Access.” (please note: you won’t have to fill out extra forms by clicking this button)
4. Fill in your information and then click “Submit Booking Request”
5. This will notify our Client Engagement Team that you want to attend Open Access. They will contact you shortly after to tell you about Open Access availability that day and help you get set up with a therapist for your intake.

We offer interpretation services through Global Language Solutions (GLS). We help clients who need language interpretation when using LFS services or when they are asking about our services. To learn more, click here.

Our offices might close because of bad weather, but we usually still have telehealth services available. If this happens and you have a scheduled appointment, we will reach out to you by phone or email. Some appointments might be canceled or changed to telehealth if we can. Office closures will also be posted on our Facebook page.

Unfortunately, LFS does not provide this kind of financial help. If you need help finding resources in your community, please call us at 402-441-7940 or email cet@onelfs.org. We can give you options for other community agencies or programs that may be able to better assist you.

Contact the Client Engagement Team at 402-441-7940 or send an email to medicalrecords@onelfs.org. Requests can also be faxed to 402-441-8491.