LFS offers multiple ways to begin services so individuals and families can get help quickly and conveniently.
Walk Into Any LFS Office
1. Walk in: You can start services by walking into an LFS location during business hours. Staff will help you complete registration paperwork and guide you through next steps.
2. Text: “Intake” to 531-444-3434
After texting, an LFS team member will follow up to complete your registration and schedule an appointment.
3. Call: 402-441-7940
If you prefer to speak to someone directly, calling the main intake line connects you with staff who can help you get started with behavioral health, children’s services, or family support.
If you are experiencing an emergency, call 911 or call 988 for the National Suicide Hotline.
What You’ll Need to Bring
To make your first appointment smooth and efficient, LFS asks clients to bring or submit the following documents:
• Proof of Insurance (front and back of your card will need to be scanned)
• ID Cards
• Proof of guardianship or Power of Attorney (if applicable)
• Parenting Plans or custody documents (for minors)
• Recent substance use evaluation or discharge summary (if applicable)
• Release of information forms (if you want LFS to coordinate with outside providers)
You can bring these documents to your appointment, email them to cet@onelfs.org or fax them to 402-441-8491.
What to Expect at Your First Appointment
Your first visit may include:
• A mental health evaluation
• A substance use evaluation
• A medication management evaluation
• A review of your goals and treatment needs
• Discussion of next steps, referrals, or ongoing therapy options
LFS offers Same Day Access for many behavioral health services on a first come first served basis.
How to Pay for Care at LFS
LFS is committed to making services accessible and affordable. We offer several payment options and financial support programs.
LFS Accepts Many Types of Insurance.
LFS accepts:
• Medicaid
• Medicare
• Most commercial insurance plans
• Health Savings Accounts (HSAs)
Self-Pay Options
Clients may also pay out of pocket using:
• Cash
• Checks
• Money Orders
• Credit or Debit Cards
• Sliding Fee Scale
If you do not have insurance or need financial assistance, LFS offers a sliding fee scale based on household income. Staff will help you complete the application before your appointment.
Ways to Make a Payment
LFS provides several convenient payment methods:
Online: Secure payment portal at onelfs.org
By phone: Call the Billing Department at 877-518-1070
In person: Pay at any LFS office.
By mail:
Lutheran Family Services
Attn: Billing Department
7929 West Center Road
Omaha, NE 68124
If you need to make a payment plan, the billing team can assist you in setting one up.
Starting mental or behavioral health services can feel like a daunting task, but LFS make the process simple, supportive, and accessible. Whether you walk in, text, or call, help is available right away – and flexible payment options ensure cost is never a barrier to care.
